Last Updated: November 2025

1. Introduction

Welcome to CyberHoc — a global cybersecurity freelancing marketplace connecting businesses and professionals in the field of cybersecurity. These Terms of Service (“Terms,” “Agreement”) govern your access to and use of the CyberHoc platform, website and related services (collectively, the “Platform”).

By using our Platform, you (“User,” “Client,” or “Freelancer”) agree to comply with and be legally bound by these Terms. If you do not agree, please do not use our services.

2. Definitions

• Client: An individual or organization seeking cybersecurity services through CyberHoc.
• Freelancer: A cybersecurity professional offering services on CyberHoc.
• CyberHoc: The platform operator facilitating connections, communication, and payments between Clients and Freelancers.
• Project: A specific task, contract, or milestone agreed upon between Client and Freelancer.
• Escrow: A temporary holding of project funds by CyberHoc until the agreed deliverables are completed and approved.

3. Eligibility

To use the Platform, you must:

• Be at least 18 years old.
• Have full legal capacity to enter into binding contracts.
• Provide accurate, complete, and current information during registration.

CyberHoc reserves the right to suspend or terminate any account that violates these Terms.

4. Account Registration

Users must register an account to access Platform features. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity that occurs under your account.
• Ensuring that your profile and contact details remain accurate and up to date.

CyberHoc is not liable for losses resulting from unauthorized access to your account due to your failure to safeguard your credentials.

5. Services Overview

• A marketplace where Clients can post Projects and hire cybersecurity professionals.
• A secure payment management and escrow system.
• Messaging, milestone tracking, and reporting tools.
• Verification and screening services for Freelancers.
• Verification services for Clients.

CyberHoc may also assist with issuing or facilitating invoices for Projects, including invoices in the Client’s name, based on the engagements carried out through the Platform.

CyberHoc acts as an intermediary, not as an employer, agent, or joint venture partner between Clients and Freelancers.

5.1. Quality Assurance Commitment

At CyberHoc, we strive to ensure that all Projects conducted through our marketplace meet a high standard of quality and professionalism. While CyberHoc operates as a freelancing Platform connecting Clients with independent cybersecurity professionals, we maintain quality assurance measures designed to protect Clients’ interests and support Freelancers in delivering professional work within the agreed scope of work between Client and Freelancer.

These measures include:

• Screening and verifying the qualifications and experience of Freelancers before they are listed on the Platform.
• Reviewing reported work-quality issues and mediating when deliverables fall below agreed standards.
• Encouraging adherence to cybersecurity best practices and ethical standards for all engagements.
• Collecting feedback and performance ratings to maintain ongoing service quality.

CyberHoc is responsible for overseeing service quality in line with Platform standards and within the agreed scope of work between Client and Freelancer. However, Freelancers remain independent service providers, and CyberHoc cannot guarantee specific outcomes or results of individual services. Any legal issues or disputes arising from the substance of the services themselves remain strictly between the Client and the Freelancer, subject to the limitations and dispute mechanisms outlined in these Terms.

6. Payment and Escrow Process

1. The Client funds the Project or milestone before work begins.
2. CyberHoc securely holds funds in escrow until the milestone is completed.
3. Once the Freelancer submits deliverables, the Client reviews them.
4. If approved, CyberHoc releases the payment to the Freelancer.
5. If a dispute arises, CyberHoc will mediate according to Section 13 (Dispute Resolution).

CyberHoc may charge a service fee on transactions to maintain Platform operations. All payments are processed via PayPal, Paymob, or bank transfer, depending on availability and regional support.

7. Fees and Taxes

• CyberHoc’s service fees will be displayed before any transaction is finalized.
• Freelancers are responsible for declaring and paying all applicable taxes in their jurisdiction.
• CyberHoc may withhold taxes when legally required to do so.

8. Prohibited Activities

Users must not:

• Post false, misleading, or fraudulent information.
• Share sensitive data or credentials outside appropriate or secure channels.
• Circumvent the Platform by making direct payments to avoid CyberHoc fees.
• Upload or distribute malicious software or unauthorized content.
• Use the Platform for illegal, unethical, or non–cybersecurity-related work.

Any decision by a Client or Freelancer to share customer or confidential data is made at their own risk and under their own responsibility. CyberHoc is not responsible for any customer data shared by Freelancers or Clients as part of a Project.

Violation of these rules may result in account suspension or permanent ban.

9. Intellectual Property

• Freelancers retain ownership of their pre-existing intellectual property.
• Upon full payment, Clients receive the rights to the Project deliverables as agreed in the Project terms.
• Users may not copy, reuse, or redistribute content from the Platform (including branding, templates, or other protected material) without prior written permission from CyberHoc or the respective rights holder.

10. Confidentiality

Both Clients and Freelancers agree to:

• Protect all confidential Project information shared during the engagement.
• Use shared data only for the purposes of the contracted work.

CyberHoc maintains strict data protection practices in line with its Privacy Policy. However:

• Any NDA (Non-Disclosure Agreement) or confidentiality agreement related to a Project is signed directly between the Client and the Freelancer. CyberHoc is not a party to such NDAs and assumes no contractual obligations under them.
• Any customer or confidential data shared between Client and Freelancer is exchanged directly between those parties. CyberHoc is not responsible for any customer data shared by the Freelancer or Client and cannot be held liable for how such data is used within the Project.

11. Limitation of Liability

CyberHoc provides the Platform “as is” and “as available”, without warranties of any kind, whether express or implied.

We are not liable for:

• The final quality, accuracy, or completion of Freelancer services, except for our responsibility to oversee service quality in line with Platform standards and within the agreed scope of work between Client and Freelancer.
• Any loss or damage resulting from third-party services (e.g., hosting, payment gateways, communication tools).
• Any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

CyberHoc is not responsible for:

• Any customer or confidential data shared by Freelancers or Clients during the course of a Project.
• Any obligations arising from NDAs or other agreements entered into directly between Client and Freelancer.
• Any legal issues, claims, or disputes between Client and Freelancer relating to the underlying services, deliverables, or use of shared data.

To the maximum extent permitted by law, CyberHoc’s total liability in any case shall not exceed the total fees paid by the User to CyberHoc through the Platform within the last six (6) months preceding the event giving rise to the claim.

12. Suspension and Termination

CyberHoc may suspend or terminate accounts that:

• Violate these Terms or any other applicable policies.
• Engage in fraud, abuse, or suspicious activity.
• Remain inactive for extended periods, where such inactivity negatively affects Platform operations.

Users may close their account at any time by contacting support@cyberhoc.com. Suspension or termination will not relieve Users of any obligations incurred prior to the effective date of suspension or termination.

13. Dispute Resolution

In case of disagreement between Client and Freelancer:

1. Both parties should first attempt to resolve the issue directly through the Platform’s messaging and negotiation tools.
2. If unresolved, CyberHoc may provide mediation as a neutral intermediary, reviewing communication, deliverables, and relevant documentation.
3. If mediation fails, disputes shall be resolved through binding arbitration, conducted online in English, in accordance with applicable international arbitration rules.

The arbitration decision will be final and enforceable under applicable rules and laws.

Nothing in this section affects the limitation of CyberHoc’s liability as described in Section 11.

14. Governing Law

These Terms are governed by and construed under the laws of Egypt, applied globally without regard to conflict of law principles.

15. Modifications to the Terms

CyberHoc may update these Terms at any time. Changes will take effect immediately upon publication on the Platform with an updated “Last Updated” date. Your continued use of the Platform after any changes constitutes your acceptance of the revised Terms.

16. Contact Information

For questions, feedback, or support, please contact:

CyberHoc Support Team
Email: support@cyberhoc.com

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